Support

Frequently Asked Questions

Technical Inquiries

What devices can I read your books on?

It's our goal to allow you to read our complete library of books from anywhere. That's why we are compatible with all modern devices. So whether you're on your desktop, laptop, smartphone, tablet, or eReader, our complete library is available to you wherever you may be.

We also work on all of the most popular operating systems, including iOS and Android.

What web browsers can I use to access MediaZenn?

Our site and all of its content can be accessed on recent versions of Firefox, Google Chrome, Safari, Opera, and Internet Explorer (version 8 or higher). Please ensure you are using a compatible operating system, such as Windows, Windows Phone, Mac OS, iOS, Android, or Linux.

I can't read my book. What's wrong?

If you're having any trouble at all with a book from our library, we invite you to contact a support representative for assistance. We will need the following information to help you: type of device you're using, operating system of that device, the name of the book you're trying to read. Reach out to us via phone or email and we'll get started on troubleshooting the problem right away.

I'm experiencing a different technical issue. What should I do?

Whatever your technical issue may be, our support staff is here to help. Fill out our online contact form to request assistance and we'll get back to you with a solution as soon as we can.

Billing and Membership Inquiries

I would like to confirm cancellation of my membership. What do I do?

If you cancelled your membership, you should have received an email confirming the cancellation. Check your spam folders if it is not in your inbox.

If you are unable to find the confirmation, please contact customer support to ensure that the cancellation was processed and to prevent further billing.

Can I speak to a live customer service rep?

Yes, our customer service representatives are available to help. Just call 1-888-926-3028 to speak to a live staff member. Or, you can send an email to support@mediazenn.com for assistance.

I cancelled my account, but I'm still being billed. Can you fix this?

First, it is important to ensure that you received an email confirming account cancellation.

If you received this email and still received another bill after the cancellation was processed, then you were billed in error. Please contact customer support so we can fix the situation for you.

Can I cancel my membership?

If you would like to cancel, you can do so at any time. There are no fees or further billing after you cancel, and you will retain access to your account for any remaining paid time on your subscription.

I'm planning to cancel my subscription. Can you help me?

Yes, you can cancel whenever you like. Simply fill out our online cancellation request form HERE, or call 1-888-926-3028 to speak to a service rep.

Can I get a refund for charges to your site?

In certain cases, we are able to issue refunds. You qualify for a refund if: you experienced technical issues preventing you from using our site, you were the victim of fraudulent activity, or we billed you by mistake. We may also be able to issue a refund if our site did not deliver the experience you expected.
To request a refund or see if you qualify for one, please call 1-888-926-3028 and speak to a live rep. If you would like to read our complete refund policy, please refer to our Terms of Service.

If you're awaiting a refund, please note that we will try to process your request within 24 hours. You should receive an email confirming the refund has been processed, which will be sent to the email address we have on file. Please allow 3 to 7 business days for the refund or credit to appear in your account.

I'm having trouble finding your charges on my financial statement. What does it look like?

Charges from our site will appear as "mediazenn.com 8889263028". Please contact us at 1-888-926-3028 if you have further questions about billing on your account.

For additional assistance please contact a support representative.

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